Walk into any estate agency in the UK today and the team is probably juggling at least three different software tools before lunchtime โ a CRM for leads, a portal feed manager for Rightmove and Zoopla, a separate system for lettings compliance, and whatever spreadsheet someone set up three years ago that nobody dares delete. It is a mess that costs agencies thousands of hours every year.
The good news is that the market has genuinely matured. There are now a handful of platforms that can replace the entire stack with one well-designed system. The bad news is that choosing the wrong one โ or staying with the wrong one โ still happens constantly, because switching CRMs is painful and the demos all look impressive.
This guide cuts through the noise. We have researched every major platform, looked at pricing, and been honest about who each one actually suits. No sponsored placements, no affiliate links.
Before You Start: What Actually Matters
Every CRM demo will show you the same four things: a pretty dashboard, a portal feed, an automated email, and a mobile app. Here is what to actually ask about:
- โHow long does data migration take from your current system?
- โWhat is the actual support response time โ not the SLA, the real average?
- โIs AML (Anti Money Laundering) compliance built in or a separate paid add-on?
- โCan you generate a full tenancy agreement within the system?
- โWhat happens to your data if you cancel?
The 12 Platforms
Alto (formerly Jupix)
Best Overall for Independent AgentsAlto is arguably the most widely used estate agent CRM in the UK right now, and there is a reason for that. It covers sales, lettings, property management, and accounts under one roof, with a clean interface that most staff can learn without a week of training. The headline figures they publish โ saving 10 hours per week per user and cutting tenancy processing time by 65% โ are bold claims, but the user reviews broadly back them up.
- โGo-live time of 4 weeks vs. the 12+ weeks typical of enterprise platforms
- โBuilt-in AML tools, audit trails, and tenant referencing integrations
- โPortal sync to Rightmove, Zoopla, and OnTheMarket as standard
- โAI-powered tools for property descriptions and marketing copy
- โ99.9% data accuracy commitment on migration
Our Verdict
Best for independent agencies and growing firms that want everything in one system without enterprise complexity. If you are still on spreadsheets or an old legacy system, Alto is the most painless upgrade.
Pricing: Transparent single pricing tier โ contact for quote based on branch count.
Street.co.uk
Best for Modern Agencies Wanting Future-Proof TechStreet.co.uk has won the Kerfuffle Overall EA Supplier award for both 2025 and 2026, which is a meaningful signal in an industry where awards are often pay-to-play. It is a genuinely modern platform built from the ground up rather than being an older system that has been bolted together over 20 years. The interface is clean, the onboarding is highly rated, and the support response time of 30 seconds average is exceptional.
- โMulti-award winner: Best CRM Software 2025, Overall Winner EA Supplier 2025 & 2026
- โ24/7 online booking engine for viewings โ no manual diary management
- โIntelligent sales progression tracking visible to all parties
- โModern property information gathering system
- โStrong focus on compliance and GDPR built in
Our Verdict
Best for forward-thinking agencies that want technology that will not feel outdated in three years. Particularly strong for sales-focused operations.
Pricing: Not publicly listed โ requires demo. Mid-to-premium pricing.
Reapit
Best for Large Multi-Branch AgenciesReapit is the enterprise-grade option โ the platform that powers many of the UK's larger agency networks. With over 25 years in the market, it is deeply embedded in how large UK agencies operate. The feature set is exhaustive: the Reapit Foundations app ecosystem lets agencies build custom integrations, and the automation and reporting capabilities go deeper than most rivals. Kerfuffle ranked it the No.1 CRM supplier in 2024.
- โ25+ years serving UK estate agencies โ deep industry understanding
- โReapit Foundations open ecosystem for custom integrations
- โEnterprise-grade automation and reporting
- โUsed by some of the UK's largest agency groups
- โ97% Customer Satisfaction Score on support
Our Verdict
Best for established agencies with multiple branches, complex workflows, and large teams. The cost and implementation time are not suited for a small independent operation.
Pricing: Custom pricing based on agency size. Premium tier.
Rex Software
Best for AI-Forward AgenciesRex has made AI integration a core part of its 2025-2026 roadmap rather than an afterthought. The platform now generates marketing content, personal messages, and uses AI filters to surface actionable insights from your database. For agencies tired of manually writing property descriptions or chasing cold leads in their database, Rex addresses this directly. It also has strong mobile capabilities via Rex Mobile, which has made it popular with agents who are rarely desk-based.
- โAI-generated property descriptions and personalised client messages
- โAI filters to identify actionable leads from your existing database
- โRex Mobile app rated highly for field-based agents
- โWorks for self-employed agents through to multi-office enterprises
- โClean API for integrations
Our Verdict
Best for agencies that want AI to actually reduce admin workload today, not as a future roadmap promise.
Pricing: Multiple tiers. Contact for pricing.
Dezrez (Rezi)
Best for Agencies Considering Conveyancing IncomeDezrez has an interesting commercial model: they offer the CRM at reduced or no cost when you use their connected conveyancing services. For agencies looking to build additional income streams from cross-sales, this is genuinely worth exploring. The platform has been in the market for over 25 years and has a strong following among independent agencies. The customisation options are particularly praised by larger operations.
- โPotential to access CRM at reduced cost via conveyancing integration
- โ25+ years in market โ stable, well-documented platform
- โStrong lead management and sales progression
- โGood customisation for complex workflows
- โCombined sales, lettings, and property management
Our Verdict
Best for agencies actively interested in building conveyancing referral income as part of their business model.
Pricing: Custom pricing. Potential cost offset via conveyancing partnerships.
iamproperty
Best All-in-One Platform for Growing Agenciesiamproperty has positioned itself as the 'one platform to run your day' โ connecting innovative tech with agency operations in a way that reduces the need to bolt together multiple tools. Their integrated approach covers everything from client onboarding to marketing, with a strong focus on modern agency workflows. They have gained significant traction in 2024-2025 among agencies looking to consolidate their tech stack.
- โSingle platform philosophy โ reduces need for multiple software subscriptions
- โModern client onboarding tools
- โStrong marketing automation built in
- โCovers sales, lettings, and property management
- โGrowing market presence and user base
Our Verdict
Best for agencies that have outgrown basic tools but are not yet ready for full enterprise CRM complexity.
Pricing: Contact for pricing.
10ninety
Best Value for Smaller AgenciesAt ยฃ70 per month for up to 100 active properties with a ยฃ100 setup fee, 10ninety is the most accessible paid CRM on this list from a pricing standpoint. It is cloud-based, covers sales and lettings, and supports all major portals. For a startup agency or a small team managing under 100 properties, it provides everything needed without the overhead of enterprise platforms. The feature set is limited compared to Alto or Reapit, but the price difference is significant.
- โยฃ70/month for up to 100 active properties โ clear transparent pricing
- โCloud-based with support for all devices
- โSupports Rightmove, Zoopla, PrimeLocation, OnTheMarket
- โEmail and SMS property alerts built in
- โElectronic signature support
Our Verdict
Best for startup agencies or small teams managing under 100 properties on a tight budget. A natural stepping stone before upgrading to Alto or similar.
Pricing: ยฃ70/month up to 100 properties, ยฃ35 per additional 100. ยฃ100 setup.
PortalHub
Best Flat-Fee Unlimited OptionPortalHub's proposition is simple: one flat fee, unlimited usage, no per-branch or per-user charges. At ยฃ149 per month with no setup fees, it is the most straightforward pricing model on this list. For agencies with multiple users or branches who are tired of CRM costs scaling with headcount, this is the most predictable option. Portal support is broad, covering Rightmove, Zoopla, OnTheMarket, and several others.
- โยฃ149 flat fee per month โ no extra charges per branch or user
- โNo setup fees
- โBroad portal support including Rightmove, Zoopla, OnTheMarket
- โTenant and buyer match-up facility
- โAutomatic daily portal uploads
Our Verdict
Best for agencies with multiple users who want a predictable monthly cost regardless of team size.
Pricing: ยฃ149/month flat โ no hidden fees.
Loop
Best for Ambitious Independent AgentsFounded in 2017, Loop is a newer entrant built by software specialists and former estate agents โ a combination that shows in the product. It has developed a loyal following among independent UK agents who find the older platforms bloated and the newer ones too simplistic. The user interface is frequently praised for being intuitive, and the platform has been adding features at a consistent pace.
- โBuilt by ex-estate agents โ strong practical focus
- โModern interface with short learning curve
- โConsistent feature development pace
- โStrong support responsiveness
- โGrowing user community among independent agents
Our Verdict
Best for independent agents who value a clean, modern tool over enterprise-grade complexity.
Pricing: Contact for pricing.
PropertyHive (WordPress Plugin)
Best for Tech-Savvy Agencies on WordPressIf your website runs on WordPress, PropertyHive is unique in that it gives you full CRM functionality within the same system that runs your site. The core plugin is free, with paid add-ons from approximately ยฃ14 per month for features like portal feeds and AML. For agencies with the technical capability to manage their own WordPress installation, this offers the most control and lowest ongoing cost of any option on this list.
- โFree core plugin โ lowest entry cost of any option
- โFull ownership of your data โ nothing locked in a vendor's cloud
- โDeep integration with your website โ leads, listings, and CRM in one place
- โActive development and strong community
- โAdd-ons from ~ยฃ14/month
Our Verdict
Best for tech-comfortable agencies already on WordPress who want to own their tools completely.
Pricing: Free core, add-ons from ~ยฃ14/month.
SME Professional
Best for Property Management Heavy OperationsSME Professional describes itself as 'the home of integrations and innovation' and is particularly strong on the property management side. For agencies where lettings and block management represent a significant portion of the business, SME's depth in that area makes it worth considering over platforms that treat property management as an afterthought.
- โMarket-leading property management module
- โStrong block management capabilities
- โWide integration ecosystem
- โGood for mixed portfolios of residential and commercial
- โEstablished track record
Our Verdict
Best for lettings-heavy agencies and those managing blocks of flats who need deep property management rather than just CRM.
Pricing: Contact for pricing.
EstatAI
Best for Converting Existing Website Traffic into LeadsEstatAI solves a different problem to the rest of this list. While every platform above helps you manage leads you already have, EstatAI captures leads you are currently losing โ the visitors who land on your website at 11pm, browse three listings, and leave without making contact. The AI widget installs on any estate agency website with a single script tag and immediately starts qualifying visitors, answering property questions in 9 languages, and capturing contact details 24/7.
- โInstalls on any website in under 2 minutes โ one script tag
- โAnswers property questions 24/7 including SDLT, stamp duty, and local area queries
- โMultilingual support: English, Arabic, Mandarin, Hindi, Urdu, French, Spanish, German, Polish
- โUTM tracking to identify which portal or campaign drove each lead
- โFree plan available โ no credit card required
Our Verdict
Best used alongside any CRM on this list. EstatAI captures leads that CRMs never see because they were lost before the visitor ever made contact.
Pricing: Free plan (50 conversations/month). Pro ยฃ150/month. Premium ยฃ1,500 + ยฃ50/month.
Quick Comparison Summary
| Platform | Best For | Starting Price |
|---|---|---|
| Alto | Independent & growing agencies | Contact for quote |
| Street.co.uk | Modern, future-proof agencies | Contact for quote |
| Reapit | Large multi-branch agencies | Custom (premium) |
| Rex Software | AI-forward agencies | Contact for quote |
| Dezrez | Conveyancing income opportunities | Contact for quote |
| iamproperty | Growing agencies consolidating tools | Contact for quote |
| 10ninety | Small agencies on a budget | ยฃ70/month |
| PortalHub | Unlimited users, flat fee | ยฃ149/month |
| Loop | Independent agents, modern UI | Contact for quote |
| PropertyHive | Tech-savvy WordPress agencies | Free + add-ons |
| SME Professional | Lettings-heavy operations | Contact for quote |
| EstatAI | Converting website traffic to leads | Free plan available |
The One Thing Missing From Every CRM on This List
Every platform above solves the same core problem: managing the leads you already have. What none of them do is help you capture the leads you are currently losing.
Think about this: the average estate agency website converts less than 1% of visitors into leads. That means 99 out of every 100 people who visit your website โ people who searched for an estate agent, clicked your link, browsed your listings โ leave without making contact. Your CRM never sees them. Your team never speaks to them. They end up calling your competitor.
An AI widget like EstatAI sits on top of your existing website and your existing CRM. It captures those visitors in the moment โ answering their questions, qualifying their intent, and capturing their contact details โ then feeds those leads directly into your pipeline. The two tools work together, not instead of each other.
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