Out-of-hours call answering for estate and letting agents
When your office closes, your phone doesn't stop. EstatAI answers evening, weekend and bank holiday calls in your agency's name, takes down what each caller needs, and has it waiting for your team first thing.
What happens to your calls after 5:30pm?
For most agencies the honest answer is voicemail. And most people don't leave one.
Sellers ring when they're home from work
Deciding to sell is a sofa conversation, usually in the evening. The agent who answers that first call is in pole position for the valuation.
Weekend buyers move fast
Saturday and Sunday are peak portal browsing days. If nobody picks up, buyers call the next agent with a similar property.
Tenants and landlords call any time
Letting agents get calls about viewings, applications and urgent issues at all hours. A real answer, even outside office hours, keeps landlords happy.
Staff rotas are expensive
Paying someone to cover the phones every evening and weekend rarely adds up for a small or independent agency.
How out-of-hours answering works
- 1
Set your office hours
You decide when the AI takes over: after closing, at weekends, on bank holidays, or whenever a call goes unanswered.
- 2
Forward your calls
Your phone provider switches on forwarding to the AI for those times. Your number stays exactly the same.
- 3
Every caller gets a proper answer
The AI answers in your agency's name, handles common questions, and takes the caller's name, number and what they're after.
- 4
Your team picks up in the morning
A summary of every out-of-hours call is ready when the office opens, so you can call the warmest leads back first.
Why agents choose AI for out-of-hours calls
No voicemail
Callers talk to something that actually helps them, not a beep.
No staff rota
Evenings, weekends and bank holidays covered without overtime.
Every call written up
Who called, what they want and how urgent it is, in one clear summary.
Your agency's voice
Greeting, tone and answers set up around how your agency talks to people.
30+ languages
International buyers and landlords get answered in their own language.
Busy-time overflow too
Use the same AI during the day for calls your team can't get to.
AI vs the usual out-of-hours options
| EstatAI Voice AI | Voicemail or a message-taking service | |
|---|---|---|
| Caller experience | A real conversation and helpful answers | A beep, or a short message taken |
| Detail you receive | What they want, where, budget and timing | Often just a name and number |
| Calls at once | Several at the same time | One at a time |
| Languages | 30+ languages | Usually English only |
Out-of-hours cover pricing
Starting prices in GBP. Your exact price is confirmed in writing before we start.
Voice AI Receptionist
From £500
Answers your calls 24/7 and sends every caller's details to your team.
Voice AI Plus
From £700
Everything in Voice AI, with 500 free incoming call minutes included.
Real Estate CRM
From £1,300
Add a CRM so every call becomes a lead with a follow-up reminder.
Out-of-hours call answering: common questions
Can I use it only outside office hours?
Yes. Most agencies start with evenings and weekends only. You can add daytime overflow later if you want it.
What if a caller has an urgent problem?
We agree with you upfront what counts as urgent, for example a tenant emergency, and what the AI should tell the caller and how it should flag it to your team.
Will it work with my current phone system?
If your phone system can forward calls, it will work. That covers almost every UK business line and VoIP system.
How much does it cost?
Voice AI starts from £500. Voice AI Plus starts from £700 and includes 500 free incoming call minutes. You get a fixed price before anything starts.
Is this only for sales agents?
No. Letting agents and property managers often get even more out-of-hours calls, from tenants as well as landlords.
Related guides
Stop sending evening callers to voicemail
Book a short demo and hear how the AI would answer your agency's calls tonight. No commitment.
Demo line is a US number (+1 320-317-3383). Your own line would be a UK number in your agency’s name.